The United States of America’s (USA) Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009 [1] has led to increased adoption and use of health information technologies (HIT), particularly use of electronic health record systems (EHRs) [2] in previously paper-based healthcare systems. As such, healthcare processes are increasingly dependent on availability of HIT. However, HIT is not infallible and is subject to disruptions and downtimes that may threaten the continuity of operations [3] and cause adverse patient care outcomes, both of which can lead to financial and operational difficulties for healthcare organizations [4]. (Source: International Journal of Medical Informatics).