Analysis of communicative behaviour: Profiling roles and activities

posted in: Updates in Informatics | 0

Abstract: Objectives: In this paper we present a method for processing and presentation of data recorded through structured observation of clinicians’ information and communication activities. The activities are encoded as sequences of distinctive speech acts, and resulting profiles of communicative behaviour are visualized in radar graphs. Example profiles resulting from the analysis of three clinicians’ communicative behaviour during pre-rounds meetings and medication activities are given.Methods: The communicative acts profiles are based on empirical data from an observational study performed at a Norwegian university hospital. A fifth-year medical student spent 20 days in two different hospital wards, following one physician at a time in daily, patient-centred work. The observer re….