New e-service development in the homecare sector: Beyond implementing a radical technology.

CONCLUSIONS: A comprehensive development model and ‘mindfulness’ is necessary for radical service innovation in the long-term homecare sector. Creating new services that exploit the capability of radical technical innovations requires organizational development and the use of many non-technology innovations and resources. To understand what combinations of technological and non-technological resources can provide sustainable benefit, all key internal and external stakeholders must be involved from the beginning of the project.
PMID: 18514021 [PubMed – as supplied by publisher] (Source: International Journal of Medical Informatics)